Policies
Custom Orders
Are you able to create a custom item or design?
Yes, please reach out to us and we would be happy to work with you on a custom item or design. Please note, a design fee may apply depending on the complexity of the item and or design.
Are you able to engrave my logo?
Yes, we ask that all logos be sent in black and white and in either PNG or SVG format.
Shipping Policy
Do you all ship Internationally?
We currently only ship within the United States and Canada. Please note that customer is responsible for any duty or export fees that may apply after the item has shipped.
Do you offer local pick up?
Yes, local pick up is available in Oakley, CA. Please select the local pick-up option at checkout. A message with the address and pick-up instructions will be emailed to you when your order is ready.
Return Policy
We offer refunds within 7 days of receiving your items.
To be eligible for a refund, the item/service must be unused, in its original packaging (if applicable), and in the same condition as received.
Personalized items are non refundable.
General FAQ
What is your turnaround time?
We do our best to fulfill and ship orders out within 5-7 business days, sometimes sooner. Please note that turnaround time may be longer during holidays and can also depend on current production schedule.
Do you accept returns or exchanges?
Are you able to send me a proof before shipping out my product?
We do not send any finished engraved and or cut proofs. The only proof we can send if requested is a digital design proof.
How do I get in touch with you?
Please fill out the form in the contact us section on our website or send us an email at [email protected]